Complaints procedure
Do you have a complaint? Don’t keep it to yourself.
It is important that you feel comfortable with your midwife. Being pregnant is exciting enough as it is. That is why we do everything we can to support you and your baby well. Do you have questions? Doubts? Are you unhappy about something? Then please tell us. Preferably as soon as possible, but also if it has been on your mind for a while. We will talk about it together and try to do something about it quickly. Perhaps we can clear up a misunderstanding, or reassure you, or work in a way you feel more comfortable with.
We are happy to make a separate appointment with you, so that we have time to talk in peace. If you find it difficult to have this conversation, you are welcome to bring someone you trust.
CBKZ COMPLAINTS OFFICER
Don’t feel you can raise your complaint with us, can’t resolve it with us, or would like help submitting a complaint? Then contact the complaints officer of the CBKZ (Centraal Bureau Klachtenmanagement in de Zorg, the Central Office for Complaints Management in Healthcare). They are impartial, work independently and are happy to help you with support and advice. The complaints officer can also mediate in finding a solution.
The CBKZ’s external complaints officer can be reached by phone on all working days on 088-0245123. You can also email klachtverloskunde@cbkz.nl. For more information, visit www.klachtverloskunde.nl (in Dutch).
THE KNOV COMPLAINTS COMMITTEE
- is bound by confidentiality
- handles your complaint independently
- applies the principle of hearing both sides, the complainant and the person complained about
- rules on whether the complaint is justified
- can give advice
- does not rule on financial matters
- does not rule on (possible) legal consequences